Dealing with Difficult People

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Dealing with Difficult People
October 18, 2017 @ 8:00 am – 12:00 pm
Dealing with Difficult People

The way you deal with difficult people can make a situation either better or much worse. Knowing why people become difficult, how to use redirection techniques when dealing with them, how to keep your cool in difficult situations and how to be assertive rather than aggressive – are all essential tools for turning those difficult situations around. This hands-on, interactive workshop, will give you a chance to practice the skills you learn and walk away feeling confident that you can handle that difficult person differently than you did before!

This course is hosted by Vigilant Counsel and is open to the public.

More about the course:

Purchase a ticket online