consulting

Onboarding Best Practices

»Posted by on Mar 27, 2017 in consulting, work | Comments Off on Onboarding Best Practices

You’ve finally got that perfect candidate to accept the job. Whew! All the hard work is over, right? Not so fast. As I mentioned in my post on Onboarding: Your Secret Retention Tool, right now you’re in a critical time period with your new employee. Studies show employees leave organizations based on opinions they form in the first month on the job. So it’s more important than ever to pay attention to onboarding. Start Early #1 – Start before they start. I learned this one the hard way. After a hard fought battle with another firm for a stellar Manager, I relaxed. Then, I found out the day before he started work that he decided to rescind his acceptance with us and go with another firm. Apparently they had not relaxed when he told them No...

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Onboarding: Your Secret Retention Tool

»Posted by on Mar 24, 2017 in consulting, work | Comments Off on Onboarding: Your Secret Retention Tool

Onboarding: Your Secret Retention Tool

Onboarding involves giving new employees specific information about how to navigate relationships in your firm, whether it’s with peers, clients, supervisors, or partners. Professional staff who have excellent technical skills but can’t figure out the trickier aspects of relating to people often will not last at your firm, or advance as quickly as they should.

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Stop Start Continue for Performance Feedback

»Posted by on Mar 8, 2012 in coaching, consulting | 2 comments

When giving a talk to the Washington AAA chapter last month, one of the attendees (Thanks, Cindy Keen at Merrill Carlson!) shared a great model for feedback she is using in her firm, called STOP START CONTINUE. I was intrigued by it and have done some further research. It’s an impressive tool. It’s so basic I hesitate to describe it in too much detail here, but it’s so good I don’t want you to miss out! Here’s couple of things I like about this model of feedback exchange: It can be used for downward feedback, upward feedback, peer-to-peer feedback, or when requesting clients for feedback It is useful when gathering feedback from multiple people, as you can discard most of the one-off comments and focus on the common themes It can be...

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